VP Customer Asset Management
Gene Duncan has more than 25 years experience in B2B leadership within the private and public sectors, ranging from sales and marketing to executive general management. Gene has led numerous strategic direction, planning, execution, and people/team development initiatives which have driven measurable improvements in P&L’s, operational/sales performance, customer/key employee retention, and customer penetration. He is committed and passionate ensuring that every Hunter client organization and individual he works with realizes improved performance. As a consultant you can expect Gene to provide energy, maintain a deliberate pace, and have a bias for action. He has a willingness to get and stay involved on the tough issues.
Gene is a respected leader who effectively leverages his breadth of business experience. Highlights of Gene’s professional experience before joining Hunter Business Group include:
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As Vice President, General Manager, and Corporate Officer of the Payment Systems Division of Travelers Express Co., an international provider of payment and processing services, Gene was responsible for leading the business division’s short and long term strategic direction, planning and execution. Gene had P&L responsibility for $300 million in revenue. Gene’s role specifically entailed resetting corporate values, corporate growth strategies, new market/acquisition opportunity assessment, major customer strategy, capital expenditures, IT development prioritization, and the recruitment, retention, and development of key employees
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As President and CEO, of both Game Financial Corporation, and First State Marketing Corporation, the former an ATM/Cash Advance service provider and the latter a rebate processing organization, Gene was specifically focused on the revitalization of business strategy, account stabilization, operational performance enhancement, sales process execution, and team behavior. Results in both companies included a complete reset of expectations with clients, field sales, and internal support groups, while also improving margins, client loyalty, and employee morale.
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As SVP of Sales and Marketing for both FSI and Liberty Enterprises, the former a marketing fulfillment organization and the latter a provider of financial institution software, checks, supplies, and direct marketing services, Gene was engaged to effect two separate private business turnarounds by the owners. Gene’s priorities were to focus on retaining top customers, recruiting talent, and restoring profitability. Both companies experienced double digit growth in revenue, and operating income within the first year, and within two years were restored to saleable entities commanding top market prices.
Gene earned his Bachelor of Arts degree in Communication from the University of Minnesota. He is also a graduate of the Minnesota Management Institute.
