Tom Hoy
Senior Vice President, Consulting

Tom Hoy is a Senior Vice President at Hunter Business Group. Tom works directly with clients around the world to design and perform B2B sales and marketing programs to grow revenue and drive efficiency.

Tom is a proven leader in helping clients integrate technology, processes, and operational components to maximize the value of integrated sales and marketing models. Tom’s executive level global client engagements include: Microsoft, Mitsubishi, Pitney Bowes, J&J, Boeing, Chase, Nokia, VISA, and others. Tom’s experience includes designing and implementing solutions on every world continent, across a wide variety of vertical markets.

Tom’s 20+ years in executive management began at Mutual of Omaha where he was responsible for product marketing and training. Following this, Tom spent 13 years at SITEL, a global leader in customer care BPO, where he had executive oversight of global sales operations, marketing, and business strategy. As SITEL’s Senior Vice President of Business Solutions, Tom managed strategic acquisitions, global expansions, technology partnerships, and a professional services organization focused on B2B sales and marketing.

Tom has been an active participant in several global industry events and research forums. His recent industry keynotes and trade journal reports include: (1) Aligning Customer Contact Strategy with Market Strategy; (2) Mapping Market Globalization and Customer Strategy; (3) Driving Product Penetration through Customer Contact Strategies; and (4) Global Trends in Marketing and Customer Contact Management for CEOs.

Tom has a Masters Degree in Business Administration from Creighton University. He also has Bachelor Degrees in Business Management, Psychology, Theology, and Secondary Education.

 
It is impossible to effectively manage customer activity in order to achieve desired business results without consistent customer-based processes and measures.